S H I P P I N G & R E T U R N S

SHIPPING

We ship all orders via UPS and FedEx and strongly recommend that you choose signature required for your delivery. As we are a small custom business, please allow 2-3 business days to process your order for shipment and add to that the length of time your chosen shipping method takes. We do not ship internationally at this time.

Ground shipping takes approximately 5-7 business days from date of shipment.

3 day shipping takes approximately 3 days from date of shipment.

Overnight shipping will arrive the day after shipment.

Lisa Eisner Jewelry is not responsible for any missed packages, lost deliveries, etc. For this reason, we again recommend you require a signature at delivery.

RETURN POLICY

We will accept unworn jewelry for return (for store credit ONLY) provided it is returned in its original condition within 15 days of purchase. Buyer pays all return shipping costs unless jewelry arrived defective or an error was made by LIsa Eisner Jewelry. Store credit will be processed after the jewelry has been received and inspected by the studio. We do not offer refunds at this time.

To initiate a return, please contact studio@lisaeisnerjewelry.com.

RETURN SHIPPING

Buyer is responsible for all return shipping costs except in cases where jewelry arrived defective or an error was made by Lisa Eisner Jewelry.


REPAIRS

If your jewelry should need repair, please contact the studio at studio@lisaeisnerjewelry.com and we will be happy to help. Depending on what needs to be done, repairs can take some time. We will do our best to give you an estimate of timing/cost once we have assessed.
Jewelry requiring repair due to no fault of the owner, will be repaired at no cost.